How to contact support?

The subject is a short name for your issue. It lets the specialist quickly understand what the request is about.

For example you can use:

• “Account balance top up”
• “Repository access issues”
• “Website on VDS is not loading”

Try to avoid generic subjects like “Help” or “Question” as they do not explain the essence of the request.

In the “Service” field select the specific service in your account the request refers to such as VDS dedicated server domain VPN and so on.

This helps the support team quickly find the required server or service and check its status.

If the issue affects several services at once you can leave this field empty and specify their IDs plan names or IP addresses directly in the message text.

The selected department determines which specialists see your ticket first. If the topic does not match the department the ticket will need to be reassigned which increases the response time.

The “Customer service” department is the best choice for questions:

• about purchasing or renewing services
• about plan changes
• about the referral program and billing
• about general issues not related to server configuration

The “Technical department” is for questions:

• about hardware and network operation
• about server or website availability
• about OS software and control panel configuration
• about performance and application errors

The “Emergency support” department is the same technical team but used only for critical incidents that require immediate action such as a complete server outage or large scale service downtime.